Cancellations & Returns

Your Legal Right to Cancel When You Buy Online

You have a legal right to change your mind about any of the products that you buy from us and can return them to us for a full refund provided you tell us no later than 14 days following delivery. Goods must be returned undamaged, unopened, in original condition, with all tags and labels intact. You have a duty of care over the goods whilst in your possession. All products/goods  must be sufficiently packed to prevent any damage on when returning, as goods are your responsibility until they reach us. We would recommend insuring your return parcels. You are liable for all return costs.

Faulty & Misdescribed Goods

Important: Within 30 days of receipt, you have the right to reject any of our products where there is a fault with the product or the product does not match the description. You may return a faulty product for an exchange or refund.

How to Cancel Your Order

To cancel your order send an email to info@fieldsfarmyardsandfamilies.co.uk with your order number or your name, address and date of order.

Alternative Dispute Resolution

In accordance with the EU Regulation on Consumer Online Dispute Resolution (ODR), the European Commission has established an ODR platform that will allow consumers who have a problem with goods or services purchased online to submit a complaint via an online complaint form.

If you have a problem with goods you purchased from us online, you can use this platform to make a complaint and have it resolved by an independent dispute resolution body. The link to the ODR platform is: https://ec.europa.eu/consumers/odr/