Delivery Info
Delivery Options
- Royal Mail First Class
Aims to deliver the next working day (following dispatch) including Saturdays
- Royal Mail 2nd Class
Delivery in two to three working days including Saturdays
- 3–5 Day Courier Service
Flat rate of £7.99 per order. Delivery in three to five working days.
The delivery options and prices displayed will depend upon your total order size and weight.
We deliver to the UK mainland (excluding the Scottish Highlands). Please contact us for a quote on non-mainland, Scottish Highlands or international deliveries.
Once you have placed an order, you will receive an email acknowledgement, and orders are processed & dispatched asap.
Large ride on toys with free delivery
Selected products throughout our store have free delivery and may be shipped separately. If your order contains a mix of ride on toys and smaller items, it will be shipped in multiple parts and will likely arrive at different times.
Larger toys will be dispatched asap but please allow slightly longer for delivery. Please contact our team for timings if required or if you require an urgent delivery.
Free delivery is to the UK mainland (excluding the Scottish Highlands ). Please contact us for a quote on non-mainland, Scottish Highlands, Northern Ireland or international deliveries.
Upon receiving your order
Please open all parcels on receipt to check the items/contents are correct. If incorrect please contact our team.
If goods are delivered by a courier service, please check all items are present and not damaged before signing or accepting delivery. If they are damaged please add a comment to the delivery note.
Delivery Times
Our delivery times are an anticipated timescale and should we fail to deliver on the dates advised, Fields, Farmyards and Families are not liable for any claim for compensation.
During busy periods e.g. Christmas delivery times may be longer than anticipated, we cannot take any responsibility for Royal mail or courier services.
Excluded Delivery Postcodes
UK postcodes that we do not deliver to include: BT, HS, IM, IV, KW, LL58-78, PA, PO30-41, ZE, AB, FK, KA, Ab, FK, KA and TR. Please contact us for a custom delivery quote to these postcodes.
Your Legal Right to Cancel When You Buy Online
You have a legal right to change your mind about any of the products that you buy from us and can return them to us for a full refund provided you tell us no later than 14 days following delivery. Goods must be returned undamaged, unopened, in original condition, with all tags and labels intact. You have a duty of care over the goods whilst in your possession. All products/goods must be sufficiently packed to prevent any damage on when returning, as goods are your responsibility until they reach us. We would recommend insuring your return parcels. You are liable for all return costs.
Faulty & Misdescribed Goods
Important: Within 30 days of receipt, you have the right to reject any of our products where there is a fault with the product or the product does not match the description. You may return a faulty product for an exchange or refund.
How to Cancel Your Order
To cancel your order send an email to info@fieldsfarmyardsandfamilies.co.uk with your order number or your name, address and date of order.
Alternative Dispute Resolution
In accordance with the EU Regulation on Consumer Online Dispute Resolution (ODR), the European Commission has established an ODR platform that will allow consumers who have a problem with goods or services purchased online to submit a complaint via an online complaint form.
If you have a problem with goods you purchased from us online, you can use this platform to make a complaint and have it resolved by an independent dispute resolution body. The link to the ODR platform is: https://ec.europa.eu/consumers/odr/
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