This product is shipped directly from our suppliers and will be delivered separately from other items.
The delivery options and prices will depend upon your total order size and weight.
We deliver to the UK mainland (excluding the Scottish Highlands). Please contact us for a quote on non-mainland, Scottish Highlands or international deliveries.
Once you have placed an order, you will receive an email acknowledgement, and orders are usually processed/dispatched within 2 working days.
Our Delivery Options
- Royal Mail First Class
Aims to deliver the next working day including Saturdays
- Royal Mail 2nd Class
Delivery in two to three working days including Saturdays
- 3–5 Day Courier Service
Flat rate of £7.99 per order. Delivery in three to five working days.
Products with Free Delivery
Selected products throughout our store have free delivery and are shipped directly from our suppliers. If your order contains a mix of free delivery item(s) shipped by our supplier and item(s) shipped direct from us, your order will be shipped in multiple parts and will likely arrive at different times.
Items that are shipped directly from our suppliers will be marked as such on their individual product pages.
Upon receiving your order
Please open all parcels on receipt to check the items/contents are correct. If incorrect please contact our team to arrange replacements, unfortunately we will not compensate if this occurs.
If goods are delivered by a courier service, please check all items are present and not damaged before signing or accepting delivery. If they are damaged please add a comment to the delivery note.
Our delivery times are an anticipated timescale and should we fail to deliver on the dates advised, Fields, Farmyards nad Families are not liable for any claim for compensation.
Please note some outdoor toys are experiencing longer delivery times than anticipated due to Brexit and Covid-19, this is out of our control, please contact us prior to ordering for further information.
Excluded Delivery Postcodes
UK postcodes that we do not deliver to include: BT, HS, IM, IV, KW, LL58-78, PA, PO30-41, ZE, AB, FK, KA, Ab, FK, KA and TR. Please contact us for a custom delivery quote to these postcodes.
Your Legal Right to Cancel When You Buy Online
You have a legal right to change your mind about any of the products that you buy from us and can return them to us for a full refund provided you tell us no later than 14 days following delivery. Goods must be returned undamaged, unopened, in original condition, with all tags and labels intact. You have a duty of care over the goods whilst in your possession. All products/goods must be sufficiently packed to prevent any damage on when returning, as goods are your responsibility until they reach us. We would recommend insuring your return parcels. You are liable for all return costs.
Faulty & Misdescribed Goods
Important: Within 30 days of receipt, you have the right to reject any of our products where there is a fault with the product or the product does not match the description. You may return a faulty product for an exchange or refund.
How to Cancel Your Order
To cancel your order send an email to [email protected] with your order number or your name, address and date of order.
Alternative Dispute Resolution
In accordance with the EU Regulation on Consumer Online Dispute Resolution (ODR), the European Commission has established an ODR platform that will allow consumers who have a problem with goods or services purchased online to submit a complaint via an online complaint form.
If you have a problem with goods you purchased from us online, you can use this platform to make a complaint and have it resolved by an independent dispute resolution body. The link to the ODR platform is: https://ec.europa.eu/consumers/odr/